Help

Returns & Exchanges

We want you to love what you ordered. If a piece is not right, tell us within 7 days of receiving it and we will arrange an exchange or a refund.

The short version

  • You have 7 days from the day your parcel arrives to start a return or an exchange.
  • Items must be unworn and unwashed, in their original condition, with tags still attached and the original packaging where there was any.
  • Some items cannot be returned for hygiene reasons. They are listed below.
  • Faulty or wrong items are always our problem to fix, and we cover the cost of putting it right.

How to start a return

1. Write to us

Email hello@bfitsng.com within 7 days of delivery. Give us your order number, which item or items are coming back, and whether you want an exchange or a refund. A photo helps a lot if something is faulty or is not what you ordered.

2. We confirm and tell you where to send it

We will reply with a return reference and the return address. Please do not send anything back before you have that, or we may not be able to match the parcel to your order.

3. Pack it and send it

Send the item back in its original condition with the tags on. Use a courier that gives you a tracking number and keep it, because the item is your responsibility until it reaches us.

4. We check it and settle up

Once we have received and inspected the item we will send your exchange or process your refund, and email you either way.

What we cannot take back

For hygiene and practical reasons the following cannot be returned or exchanged unless they are faulty or were sent to you in error.

  • Swimwear, beach wear and underwear where the hygiene seal has been removed.
  • Earrings and other pierced jewellery.
  • Items made or altered to your measurements.
  • Anything sold as a final sale or clearance item, where the product page says so.
  • Gift cards.
  • Items that come back worn, washed, scented, damaged, or without their tags.

Exchanges

If you need a different size or colour, ask for an exchange when you write to us. We will hold the replacement for you where we can, but stock moves quickly and we cannot promise a particular size will still be there. If it has gone by the time your return reaches us, we will offer you the closest alternative or refund you instead.

Faulty, damaged or wrong items

If something arrives faulty, damaged in transit, or is simply not what you ordered, tell us as soon as you notice, with a photo. We will replace it or refund you in full, including what you paid for delivery, and we will cover the cost of sending it back. This does not affect your rights under Nigerian consumer protection law.

Refunds

Refunds go back to the method you paid with. Card payments are refunded through Paystack to the card you used, and bank transfers are refunded to the account the money came from. How long it takes to appear depends on your bank rather than on us.

We refund the price you paid for the returned items. Original delivery charges are refunded only where the item was faulty, damaged or sent in error, or where you cancelled the whole order before dispatch.

Who pays for return shipping

If you are returning something because it is faulty, damaged or wrong, we cover the return cost. If you have changed your mind, or want a different size or colour, the cost of sending it back is yours.

International returns

The same policy applies wherever you are, but please allow longer for the parcel to reach us. Mark the package clearly as a returned item so it is not held for duty. We cannot refund import duties or customs charges you paid in your own country, since those were never paid to us. Your local customs office may be able to help you reclaim them.

Cancelling before dispatch

If you change your mind before your order has been sent, email us and we will cancel it and refund you in full. See our terms of service for the detail.

Start a return

Email hello@bfitsng.com with your order number, or reach us through the contact page. Delivery questions are answered on our shipping page.