Returns & Exchanges

The short version

• 24 hours within Lagos, 72 hours to other states in Nigeria — that is how long you have to tell us, counted from when your parcel arrives.
• Exchanges for anything that is not right, and refunds where the item arrived damaged.
• Items must be unworn and unwashed, in their original condition, with tags still attached and the original packaging where there was any.
• Some items cannot be returned for hygiene reasons. They are listed below.
• Faulty or wrong items are always our problem to fix, and we cover the cost of putting it right.

How to start a return

What we cannot take back

For hygiene and practical reasons the following cannot be returned or exchanged unless they are faulty or were sent to you in error.

• Swimwear, beach wear and underwear where the hygiene seal has been removed.
• Earrings and other pierced jewellery.
• Items made or altered to your measurements.
• Anything sold as a final sale or clearance item, where the product page says so.
• Gift cards.
• Items that come back worn, washed, scented, damaged, or without their tags.

Exchanges

If you need a different size or colour, ask for an exchange when you write to us. We will hold the replacement for you where we can, but stock moves quickly and we cannot promise a particular size will still be there. If it has gone by the time your return reaches us, we will offer you the closest alternative or refund you instead.

Faulty, damaged or wrong items

If something arrives damaged, or is simply not what you ordered, tell us as soon as you notice and send a photo or video of the problem — within 24 hours for Lagos, 72 hours for other states in Nigeria. We will replace it or refund you in full, including what you paid for delivery, and we will cover the cost of sending it back. This does not affect your rights under Nigerian consumer protection law.

Refunds

Refunds are for items that arrived damaged. If a piece simply is not right — the wrong size, a colour that did not suit, a change of mind — the remedy is an exchange rather than money back.

To ask for one, send a clear photo or a detailed video of the damage within 24 hours for orders within Lagos, or 72 hours for other states in Nigeria. We will look at it and come back to you. Where the complaint stands, the refund is made 24 hours after the item reaches us.

Money goes back the way it came. Card payments are refunded through Paystack to the card you used, and bank transfers to the account the money came from. How long it then takes to appear depends on your bank rather than on us. We also refund what you paid for delivery where the item was damaged or sent in error, and where you cancelled the whole order before it was dispatched.

Who pays for return shipping

If you are returning something because it is faulty, damaged or wrong, we cover the return cost. If you have changed your mind, or want a different size or colour, the cost of sending it back is yours.

International returns

Write to us before sending anything back, so we can agree a timescale — the Lagos and other-states windows above are written for deliveries inside Nigeria and cannot be met from abroad. Return shipping is at FedEx approved international rates. Mark the package clearly as a returned item so it is not held for duty. We cannot refund import duties or customs charges you paid in your own country, since those were never paid to us. Your local customs office may be able to help you reclaim them.

Cancelling before dispatch

If you change your mind before your order has been sent, email us and we will cancel it and refund you in full. See our terms of service for the detail.